Refund & Returns Policy
Last updated: 9 October 2026
The Support Queen provides professional consulting and digital services — strategy calls, audits and ongoing support. Because these are time-based professional services rather than physical products, the terms below apply.
Consultations — The Power Hour & The Deep-Dive
- Need to reschedule? Let me know at least 24 hours before your booked slot and we’ll move it at no charge.
- Cancel more than 48 hours before your session and you’ll receive a full refund.
- Cancellations within 48 hours of the session, or missed (“no-show”) sessions, are non-refundable, as the time has been reserved exclusively for you.
- Once a session has taken place it is non-refundable, as the service has been delivered.
Strategy Partner — monthly subscription
- You can cancel at any time; cancelling stops the next monthly payment.
- Payments already taken for the current month are non-refundable, as work and availability are allocated for that period.
- No long-term contracts — you’re free to cancel whenever it no longer serves you.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under EU and Spanish law. Where a right of withdrawal applies to services, by booking a session that takes place within the standard 14-day withdrawal period you expressly request that the service begins during that period and acknowledge that the right of withdrawal is lost once the service has been fully performed.
Something not right?
If you’re ever unhappy with a service, contact me first — I’d always rather put things right directly than leave you out of pocket. Email [email protected] and I’ll personally respond, usually within one business day.